- Privacy Policy
Introduction
At Fikraa Book Store, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website.
Information We Collect
- Personal Information: Includes your name, email address, shipping address, and payment information.
- Usage Data: Information on how you interact with our website, such as IP address, browser type, and pages visited.
How We Use Your Information
- To process and fulfill your orders.
- To communicate with you regarding your orders, inquiries, and promotional offers.
- To enhance our website and service offerings based on your feedback and interactions.
Data Protection
- We employ secure servers and encryption to protect your data.
- We do not share your personal information with third parties, except as necessary to fulfill your orders or comply with legal obligations.
Your Rights
- You have the right to access, correct, or delete your personal information.
- You may opt out of receiving promotional emails at any time by following the unsubscribe instructions in these emails.
Terms of Service
Introduction
Welcome to Fikraa Book Store. By using our website, you agree to be bound by the following terms and conditions.
Use of Website
- Users must be at least 18 years old.
- You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others.
Account Registration
- Provide accurate and complete information when creating an account.
- Maintain the confidentiality of your account information and password.
Orders and Payment
- All prices are listed in Canadian dollars (CAD).
- Accepted payment methods include credit cards and PayPal,
- E-transfer to: payment@fikraa.ca ( passward : Book)
- Orders are processed upon receipt of payment.
Shipping and Returns
- We ship to Canada and the USA. Shipping rates and delivery times vary.
- If you are not satisfied with your purchase, you may return it within 30 days for a refund or exchange, provided the item is in its original condition.
Shipping Policy
Domestic Shipping (Canada and USA)
- We offer standard and express shipping options.
- Orders over CAD $50 qualify for free standard shipping within Canada and the USA.
Order Processing Time
- Orders are processed within 2-3 business days.
- A confirmation email with tracking information will be sent once your order is shipped.
International Shipping
- Currently, we only ship within Canada and the USA.
Return and Refund Policy
Returns
- Returns are accepted within 7 days of receipt.
- Items must be in their original condition, with all tags and packaging intact.
Refunds
- Refunds will be processed within 10-20 business days of receiving the returned item.
- Refunds will be issued to the original payment method.
Exchanges
- For exchanges, please contact our customer service to arrange the details.
Contact Information
For any questions or concerns regarding our policies, please contact us:
Fikraa Book Store
Email: support@fikraa.ca
Phone: +1 (263) 881-4817